Here are some of the

Information used

Service quality is a natural requirement for any company. Our quality department has defined and implemented tools and working methods to meet our company’s quality policy. It collaborates closely in the continuous improvement of our services.

Regular customer follow-up

The sales team is attentive to customers’ needs, contacting them on a regular basis to give them full freedom to express themselves and take into consideration any useful information for improving their contract as well as our services. We try to be as transparent as possible with our customers, and we value this honest and sincere exchange in order to better understand their real needs, as well as the difficulties that may arise for everyone. Listening to our customers enables us to constantly improve our quality of service.

Personalized service follow-up

All our tools include a system for monitoring compliance with announced deadlines, and any overrun of this deadline attributable to our services gives rise to a correction of our procedures, our resources and any other element enabling this anomaly to be resolved once and for all. The customer can then confirm that his or her concerns have been heard, and that everything possible has been done to avoid a recurrence.

Recording and phone tapping

In the event of telephone contact with one of our services, a recording or a telephone tap may be set up. These actions may be used solely for the purposes of training our staff or securing our services. These recordings are stored and managed internally only, and no third party has access to them. Only management has access to these recordings. They are systematically destroyed no later than 30 days after publication.

But that’s not all!

Interacting with customers and finding appropriate solutions in record time is all well and good, but anticipating is even better! That’s why Dédicace Software regularly organizes training courses followed by certifications attesting to the competence and experienced professionalism of its staff. Whether it’s a question of newly acquired skills or technological upgrades, it’s an indisputable internal policy to which all our employees are subject.

Our motto is: “everything that is achieved must be certifiable”.